We might have the answer below. If you can’t find the answer, don’t hesitate to contact us.
What is VAT? Who must pay VAT?
The European Union value added tax or EU VAT is a consumption tax levied on digital goods and services in the European Union.
Buyers who are located in the EU and don't provide a valid VAT number must pay VAT. Different rates of VAT apply in different EU member states (usually between 15 to 27%).
How do I download the files after I complete the purchase?
Once the payment is completed, you will receive an order confirmation email with the download link. While this usually happens immediately, it can take up to 24 hours to process the payment. Please contact us if you feel your payment has gone through however you still haven’t received a download link.
What payment methods do you accept?
Currently, we only accept payment via PayPal. You can pay with credit card, debit card, and PayPal balance.
What is your refund policy?
Because we only offer digital products, it is not possible to return or exchange the products, therefore, we do not issue refunds after the payment is made. Please take a close look at the product you want and read the description. If you have any questions, contact us before purchasing our products.
Do you offer customization services?
Yes, I do. Please contact me to learn more about this.
Patterns & Illustrations
Do I need Photoshop or Illustrator to use your products?
Our social media templates can only be used with Adobe Photoshop CC or older.
Our patterns and Illustrations work with most graphic design programs. The .ai pattern swatches that come with some pattern packs are only compatible with Adobe Illustrator.
Can I use your designs in commercial projects?
Yes, you can, but you might need an extended license. Please check our licenses to learn more about it.
Can I use your products in branding projects?
Yes, you can use them for yourself or your clients. Please check our licenses to learn more about it.
What size are your images?
The size is usually listed on the product page. Our patterns and clip-art sets are large and 300dpi. Most of our files also come in vector .eps format which means that you can resize them to fit your projects.
Can I change the colors?
Yes, you can change the colors of our vector patterns and graphics by using the recolor artwork tool or by manually recoloring each element. You will need Adobe Illustrator or a vector editing software to do this.